Delivery Service Information

Spend $250* for FREE DELIVERY

Available to areas within the Perth Metropolitan and Peel Regions excluding Chittering, Chidlow, Yanchep, Pinjarra and bordering suburbs to these excluded areas. Bordering suburbs may incur a delivery surcharge. Rural and Regional areas will be quoted seperately for online orders. In circumstances where there is more than one product on any purchase and you have requested that the products not be 'cross-contaminated' or 'combined' in a single load/delivery (optional), an additional delivery fee is required to fulfill your request. Free delivery offer may exclude Firewood and Sleepers unless stated otherwise or by promotion. Please contact us for more information prior to purchasing online as fees may incur for cancellations.

 

FIREWOOD

  • Deliveries are performed and unloaded by a tipper ute or truck
  • Supplied in bulk loose format (we do not supply bags or stack the product upon delivery)
  • A compliant unloading location is required to fulfil your delivery (trucks cannot unload under low hanging trees, carports or narrow council verges)

 

MULCH

  • Deliveries are performed and unloaded by a tipper ute or truck
  • Supplied in bulk loose format unless specified the product is supplied in bags
  • Spreading services are not inclusive of the product price
  • Compliant unloading location is required to fulfill your delivery (trucks cannot unload under low hanging trees, carports or narrow council verges)
  • Split unloading to separate locations is not available
  • Unloading to corner driveways and verges (truncations and corner blocks) which may be dangerous for uncoming traffic is not available

 

TIMBER

  • Deliveries are performed and unloaded by a HIAB flat-bed truck
  • Supplied in packed, stacked and strapped format which is crane lifted within access to truck
  • A compliant unloading location is required to fulfill your delivery (trucks cannot unload under low hanging trees, carports or narrow council verges)

 

ESTIMATED DELIVERY TIMES

The average order to delivery turn-around is 1-2 business days. This timeframe may alternate in busy periods or either side of public holidays. In some cases, we may be able to provide same or next day delivery -- please contact us to arrange this prior to ordering online.

 

 

PREFERRED DELIVERY DATES

Upon reaching the Checkout stage (when ordering online), there is a 'Preferred Delivery Date' calendar to choose your preferred delivery date. Although this does not guarantee delivery on the date you select, it gives us an indication to when you want the delivery by and so that we can do our best to align with the date you provide us. In some cases, when delivery is not possible on the selected date, your delivery will be prioritised on the next available date. If you have not received a delivery schedule update (via email or SMS) the day before your preferred delivery date, we recommend contacting us to confirm when your order can be expected.

 

SAME-DAY AND NEXT-DAY DELIVERY IS AVAILABLE UPON REQUEST ― PLEASE CONTACT US TO ENSURE AVAILABILITY

 

 

TRUCK INFORMATION

For bulk haulage (mulch and firewood), our trucks range in total capacity from 4 cubic meters to 150 cubic meters (per load):

 

REAR TIPPERS:

›  LV (Ute) 4 cubic meters

›  Single Axel 6 cubic meters

›  Single Axel LR 8 cubic meters

›  6 Wheeler 11 cubic meters

›  6 Wheeler 13 cubic meters

›  8 Wheeler 18 cubic meters

›  8 Wheeler 25 cubic meters

›  8 Wheeler 30 cubic meters

›  8 Wheeler + Pig Trailer 40 cubic meters

›  8 Wheeler + Pig Trailer 50 cubic meters

›  Single Semi 56 cubic meters

›  B-Double Semi Roadtrain 100 cubic meters

›  B-Double Semi Roadtrain 110 cubic meters

›  AB-Triple Roadtrain 150 cubic meters

›  BAB-Quad Roadtrain 200 cubic meters

 

 

WALKING FLOORS:

›  Single Semi 70 cubic meters

›  Single Semi 75 cubic meters

›  B-Double Semi Roadtrain 140 cubic meters

›  B-Double Semi Roadtrain 150 cubic meters

›  AB-Triple Roadtrain 210 cubic meters

›  BAB-Quad Roadtrain 225 cubic meters

 

*Total volume capacity may be affected if the product is wet.

 

 

 

DELIVERY COST INFORMATION (Bulk Loose Product)

 

SAME DAY
Same business day
(orders before 10AM)
NEXT DAY
Next business day
(orders before 2PM)
BOOKED IN ADVANCE
3 business days post order date
ORDERS UNDER $250
 
$50
 
$30
$30
 
ORDERS OVER $250
 
$50
 
FREE
 
FREE
 
50M3+ LOADS 
$30
FREE
FREE
 

 

PLEASE CONTACT US FOR DELIVERY RATES OUTSIDE THE FREE DELIVERY REGIONS

 

 

 

DELIVERY POLICY

 

By purchasing ecoJarrah products and/or services, you are contracting us "ecoJarrah" to deliver products to your property or dropsite and, therefore, agree to the following Delivery Policy criteria:

 

  • Responsibility for delivering, including some or all unloading processes, ends at the verge or accessible driveway(s), of the specified delivery address.
    • In some cases, we may be able to access other areas of your property at your discretion and instruction. Upon request of delivering onto your property wil deem your acceptance of this statement. This process may be subject to legal and safe access depending on the size of the truck in use and the accessability of the site.
  • Any damages caused in the process of delivering, or unloading, past the verge or driveway is not considered our responsibility.
  • It is your "the Customers" responsability to ensure our trucks can access to your property or required dropsite.
    • Contact us prior to your delivery schedule to ensure we can access.
  • In circumstances that prevent us from successfully delivering or accessing your property or dropsite, will incur an additional delivery fee(s) to return with other truck configurations.
    • If we cannot physically access your property or dropsite, a partial refund will be offered.
  • Due to regulations enforced by local councils, Main Roads and our insurance provider, our drivers are instructed not to access or unload to certain areas (ie. footpaths, powerlines and roads).
  • The delivery services, terms and conditions only apply to purchase orders placed with ecoJarrah directly or online via this website and exclude any purchase orders made through our Retail or Distribution partners.